Refund Policy

1. Covered: misprints and damage

Every item is printed on demand just for you. If what arrives is wrong, we make it right. Covered issues include:

• Artwork printed off-center, cropped, blurry, faded, or in the wrong colors
• The wrong design, size, color, or product shipped
• Tears, stains, cracked mugs, creased or bent posters, or other transit damage
• Missing items from a bundle order

2. The 10-day window

Claims must be submitted within 10 calendar days of the delivery date shown by the carrier. After 10 days we can no longer file a claim with our print partner, so please open the box and check your order when it arrives.

3. How to file a claim

The fastest way is the misprint & damage form in your account — pick the order, upload photos, and choose a replacement or refund. Prefer email? Then:

1. Email support@lolme.shop with the subject "Misprint/Damage claim".
2. Include your order number (from your confirmation page or receipt email).
3. Attach clear photos of the item and, for damage, the shipping box or packaging.
4. Tell us whether you want a free replacement or a refund.

We respond within 2 business days. Approved replacements ship at no cost to you. Approved refunds go back to your original payment method within 5–10 business days, depending on your bank. In most cases you do not need to ship the defective item back.

4. Not covered

• Buyer's remorse, change of mind, or ordering the wrong size or color — items are custom-printed per order and cannot be restocked.
• Dissatisfaction with how the AI rendered your character. Art is generated from your photo and description; generate a new card with your credits instead.
• An incorrect or incomplete shipping address you entered. We can reprint at your cost.
• Normal wear, washing damage, or claims made after 10 days from delivery.

5. Lost or stuck shipments

If tracking shows no movement for 10 business days or an item is marked delivered but missing, contact us and we will reship or refund it. The 10-day claim window starts from the delivery date, so a package that never arrives is handled separately.

6. Subscriptions and credits

Subscriptions renew automatically and can be cancelled at any time from your account; you keep access for the period you already paid for. Because generation costs are incurred immediately, image credits are non-refundable once used. Unused credits from an accidental duplicate charge are refundable within 10 days — email us. Your ownership of every image you generated remains yours forever, even after cancelling.

7. Contact

Questions about an order or a claim: support@lolme.shop.